Technical specification manual

For people who just want to use a product- be it physical or digital, technical manuals act as a guide to get them up to speed and troubleshoot on their own. Let us first understand what we mean by a technical manual, why writing such documents are important, and in the end, discuss an awesome documentation tool that will make writing these boring documents, bearable!

Read on…. Technical manual contains instructions for installation, use, maintenance, and steps for effective deployment of equipment. Such documents involve product-related knowledge and data, how to use it, and what to do in case you run into trouble. A few decades ago, technical manuals were in fact, way too technical for the common user to comprehend. As a result, companies were bombarded with customer calls and messages day and night, with angry and frustrated customers at the other end.

A lot has changed since then. They are written with the sole purpose of helping customers solve their problems themselves, providing faster query resolution to the customer, and less overhead to the business. Following are the types and areas of documentation created to achieve the demands of different people using your product or technology:. Well-written technical manuals help your audience and empower them to use your product without frustration.

No matter if that audience is the end-customer, your own employees, external partners or clients, or managers, the benefits remain the same.

The key thing to keep in mind to make the manuals easy to read, searchable, and most importantly, helpful. There are many benefits to creating a technical manual for your business. Some of the good ones include:. Having an online technical manual to help customers help themselves is a must in A technical manual helps customers quickly find answers to their questions and get on with their lives instead of waiting for a customer service rep to email them back.

As we discussed above, well-executed technical manuals improve customer experience and make a customer feel good about choosing you over your competitor. If you want to both- acquire and retain customers, you need to pay special attention to creating an amazing technical manual along with a great product. While technical manuals are great for customers who are looking to resolve their issues as quickly as possible, they are also great for reducing load off of your support staff. In the absence of a clearly-written technical manual, customers are going to flood your customer service reps.

No matter the size of your organization, a well-written technical manual can do wonders for your business, helping save time, effort, and money.

A great technical manual helps customers understand the product better, navigate its intricacies, and get familiar with it in less time. Now that you know the importance of creating a technical manual for both your employees and customers, its time to get into the nitty-gritty of actually writing a technical manual.

While most technical manuals out there can be boring to read, making them attractive, interactive, and interesting can do wonders for your brand to stand out and make a good impression on your customers. Follow these simple steps to create an amazing technical manual:. The first and most important step to create a technical manual is to define your audience. The more you know about the end-user, the better you will be able to understand and predict their challenges.

In turn, you will be able to create a technical manual that is helpful and in-line with what the reader expects. Define how the end-user will benefit from reading the technical manual and what will they achieve after doing so.

When your readers know exactly what to expect from the manual, the buy-in goes up significantly. Having the end-result in mind will also help you write the manual better, with your objective as your north-star. Next, you need to gather requirements for your technical manual. What are the frequently asked questions by customers? Where do most customers face issues or challenges?

These are the questions you need to answer before kickstarting your technical manual documentation. A great point to start is to bring together your customer service reps and sales staff under one roof and ask their suggestions and feedback. Since they are the ones who interact with the customers the most, they have the most in-depth insights into customer wants and needs.

You can also conduct an online survey with your existing customers and ask them about their pain points. You can then address these pain points in your manual and improve customer satisfaction substantially. Technical manuals can be lengthy.

It helps if you first create a structured outline and follow it religiously. Open PDF file, Open DOCX file, Open XLSX file, Open DOCX file, 3. Additional Resources. MassHealth Eligibility Verification System. Feedback Did you find what you were looking for on this webpage?

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