Officeserv softphone manual

This card contains eight loop start C. It also contains the circuitry needed for Caller ID. It can be inserted in any universal card slot in all cabinets. When programmed as a T1 this card provides up to 24 trunk circuits in any combination of the following:.

This card can be installed in slots 3, 4, and 5 of main cabinet and slot 3 in the expansion cabinet. Note: The MGI can go in any universal slot in any cabinet. Maximum 10 per system.

Keyset daughter boards will only work when connected to this card. Keyset daughter boards will not work when connected to this card. This card is a eight circuit analog station interface for industry standard single line telephones or other analog peripheral devices. Each port on this card is intended for connection to one telephone. Connecting multiple telephones to a port may result in incorrect operation or damage to the card.

This card supports Power Fail Transfer feature. See the installation manual for details. This card is a sixteen circuit analog station interface for industry standard single line telephones or other analog peripheral devices.

This card supports the Power Fail Transfer feature. See installation manual for details. This card installs in any universal slot in any cabinet. The SVMiE is designed to meet the demands of the sophisticated voice mail user with-out sacrificing simplicity. The power and telephone connections are accomplished directly through the phone system on the backplane edge connectors.

The modular design of the SVMiE allows it to be expanded to add voice ports as needed. Therefore, one 4WLI board can support a maximum of 16 voice channels.

One WIM module can be installed per system. The WIM must be installed in slot 1 of either cabinet. The LIM can be managed or unmanaged. This card provides 4 ports that can connect to a standard telephone twisted pair wire tip and ring on each port. The phone wire pair can be extended to 1 Km.

This card can be installed in slots 1 through 5 of either cabinet maximum 10 per system. Note: This keyset type cannot use keyset daughter boards or the 14 button strip. This is a daughterboard that can be installed only in the 18 or 28 button keyset. This is a daughter board that can be installed only in the 18 or 28 button keyset. Only one KDB can be installed on a keyset. This means that you cannot transmit and receive speech at the same time.

Adding a FKDBF to your keyset will convert the speakerphone into full duplex mode enhancing its operation. In addition the FKDBF may have up to three 3 external microphones attached to it for conference room type applications. Remote workers can simply connect their laptop to the corporate network, snap in a USB headset, and function as if they were in their own office.

They can place, receive, and handle calls on both the internal and external network, providing a truly portable and practical solution. The wireless access point WBS24 Combo provides the wireless coverage to the building. It supports IEEE It gives IP packets priority to the voice. The quality of the service for voice is always guaranteed. It takes wireless voice IP packets from the wireless handset and converts them to the TDM digital packet and. All access points programming are done through the MMCs.

It can handle 4 simultaneous voice conversations per access point. Built-in LEDs indicate the voice channels usage. Software upgrade can be done through wireless connection. There is no need to remove the unit or make physical wire connection to perform software upgrade. The cable to WLI supplies in-line power and supports voice application.

Optional data connection to the data network can be resided in complete different subnet. The three ounce handset comes with a rich set of features. Its graphical display and menu-driven function make it very simple to use. The handset package comes with a two-hour fast charging unit, a leather carrying case and a headset with hook switch control. The rating is as follows.

The OfficeServ consists of two cabinets, main cabinet and expansion cabinet, as shown in the figure below:. Main Cabinet. Note: When the cabinets are rack mounted, the rack mount bracket will add some heighth to the system. The total distance must not exceed feet.

The OfficeServ provides the trunk line rings, station rings, door rings, and alarm rings. The output voltage and frequency of the ring signals in the OfficeServ are as follows:. The OfficeServ provides the users with various tones to notify the users of the status of functional operations. Wireless Handsets— See Mobility Solution. Station users may enter an account code maximum 12 digits before hanging up from a call.

This account code will appear in the SMDR printout for that call record. Keyset users may enter this code using an account code key without interrupting a conversation. Single line telephone users must temporarily interrupt the call by hook-flashing and dialing the feature access code. Manually entered account codes can be up to 12 digits long.

In some cases users can be forced to enter an account code and this account code may or may not be verified as described below. When set for this option the user must enter an account code for all outgoing calls.

The account code entered will be verified from a system list of entries. When set for this option the user must enter an account code for all outgoing calls, but the account code is not verified against the system list. In this case account codes are not required to make outgoing calls but may be used if desired.

This is also the method used to assign an account code to incoming calls. The account code ACCT key can be programmed on any keyset and will appear as a soft key on display keysets. This key allows the user to enter account codes without interrupting a call.

The account code ACC key can be programmed on any keyset. This key can be programmed with an extender and operates in three different ways depending on the extender as follows.

When programmed with an extender of the user will be prompted to enter an account code when the key is pressed. When programmed with an extender ranging from to the key will, when pressed, automatically insert the account code contained in that bin of the system account code list.

This is known as One Touch account codes. This option can be denied in system programming to prevent users from bypassing the security of system account codes. When programmed without an extender the key will, when pressed, prompt the user to enter the bin number the system account code table where the account codes are stored. This feature gives designated stations the ability to administer a number of System functions from their keyset using a flexibly assigned button.

The station passcode must be changed from the default value to use this feature. See the System Administrator Guide for more information. Users can page internal zone zero and all external paging zones at the same time by dialing the All Page code. Keysets may be restricted from making or receiving pages in system programming. A maximum of 99 keysets can be programmed in each internal page zone to receive page announcements.

To get your attention, a brief tone precedes all page announcements and intercom voice calls. There are separate programmable duration timers for page and voice announce tones. This feature provides an option that allows a recorded message to be played to a user when they go off hook to answer an alarm reminder ring timed reminder ring. In addition, if the AA group is busy when the reminder call is answered the system will play a designated MOH source to the user.

Alternatively System programming can define an external music source to be played when the Appointment Reminder is answered. Authorization codes are used to give permission to make a call. A maximum of four to ten-digit authorization codes can be either forced or voluntary. Authorization codes may be programmed to print or not print on SMDR. When a station is programmed for forced authorization, the user must always enter this code before dialing is allowed. The dialed authorization code is verified from the system list of authorization codes.

Any station user can always enter an authorization code before they begin dialing. The dialed authorization code is verified from a system list of authorization codes. Allows new CO calls directed to a certain keyset to auto answer and be in the call announce mode.

Transferred calls and calls to a station group of which that keyset is a member will continue to ring. These Menu trees can be very simple or as complex as needed for the application.

The SVMiE at the time of this writing can handle from 4 to 12 simultaneous callers depending on which port options are purchased. When a caller is routed to an extension and that extension is then forwarded back to the SVMiE, the SVMi20E will speak default professionally recorded prompts stating the reason the called party did not answer based on their call condition Busy, No-Answer, Blocked or speak a customized greeting recorded by the intended extension owner subscriber.

ACD is a call distribution method by which callers in a queue are routed to the next available agent. While waiting in a queue a canned or customized announcement can be periodically played to the caller based on a programmable timer while retaining their place in the queue.

Statistical and historical reports are available to assist supervisors in managing a call center. See Call Center. While a keyset user is engaged on an outside C. Each keyset user can enable or disable Automatic Hold. Keyset users may choose to hear music through their keyset speakers when optional external sources are installed. Each user may adjust this level by the use of a volume control program at the selected keyset.

This feature allows stations included in a branch group to answer a ringing call to another station in the group by simply lifting the handset or going on speakerphone mode. This feature works well when there is a need to answer calls for people who may be away from their desk or when a common answering pool is needed. Calls can be directed to a common bell and then can be answered by anyone in the Branch Group. There are a total of 99 branch groups available, but a station can only be in one branch group.

The OfficeServ will record and buffer all calling activity within the system. This functionality prevents callers from receiving busy signals or lengthy ring delays before answering. Callers reaching a busy group with no available agents are held in queue for the next available agent. First and second announcements reassure the caller until an agent becomes available. Any time there are one or more calls in queue and no available agents, the longest waiting call will automatically be distributed to the next available agent.

When there are no calls in queue the next new call will be routed to the next idle agent according to a specified distribution method. There are two available reporting options to support the [system] call center functionality.

The more sophisticated call center may require the optional OfficeServ DataView CTI application that provides historical reporting, agent and call monitoring and wallboard displays.

NOTE: Some features require optional hardware or software. Ask your authorized Samsung Dealer for details. This UCD group feature allows an agent to have a programmed button that when depressed will remove the keyset from free status within the group. The agent can depress the button again to return the keyset to free status. This provides a method for agents to manually extend their wrap-up time when necessary. This also allows agents to perform other duties such as receiving or making telephone calls without having to log out of the group.

This allows an agent to move from location to location and retain their productivity records. There are a total of PIN numbers available in the system. At any time agents may login or out of a station call group by dialing an access code or simply pressing the IOG button for the selected group.

This feature allows the system to further limit ringing delays by automatically logging out stations that are unattended. If a call is delivered to a station that does not answer after a programmable number of rings, the station is automatically logged out of the group so that no further call attempts will be made until the agent has logged back in. The wrap-up timer prevents calls to an agent for a programmable period of time. This allows the agent to finish up paper work associated with the last call.

This feature places calls to a station queue ahead of other calls based on priority level The system compares the DID number, Caller ID, or trunk ID to a preprogrammed table and assigns the call a corresponding priority that places it in the appropriate position in the queue.

This functionality is ideal when specific customers require special treatment. The OfficeServ system provides some basic reports and statistics available to a supervisor using a display keyset.

UCD supervisor positions using a display keyset can monitor the number of agents in a group and how many agents are currently logged in. UCD supervisor positions using a display keyset can monitor the number of calls in queue, the longest wait time for calls currently in queue, the average wait time for the day, and the total number of calls answered for the day.

Multiple supervisors can be assigned to each group and one station can be given supervisor status for multiple UCD groups. The group supervisor using a display keyset can log agents in and out of the group in real time to help manage the workload. UCD supervisor positions using a display keyset may run printed reports to a customer-provided printer, showing the data available from the supervisor displays.

These reports can be run manually or scheduled to run at specific intervals. See separate DataView Literature for more details. The OfficeServ software provides programmable call costing tables to calculate the cost of incoming and outgoing calls. Rates are calculated by the number dialed, and may include surcharges. Display keysets can be set to show the call duration timer or the call cost.

The SMDR report will show either the call duration or the call cost depending on the station selection. The last day for any warranty coverage still valid will be September, Need more phones for your Samsung PBX system? Below you'll find excellent prices on popular iDCS phones. Samsung's PBX phone systems are but one part of this worldwide enterprise. Their phone systems have been solid performers as business communications systems and are sold through a dealer network.

The officeServ was one of their last released systems with models that start with the Officeserv and grow to the and then the Enterprise , however all OfficeServ systems are no longer being sold by Samsung America.